Author Archives: jeanyahres

Time Management Strategies and Techniques to Make You More Productive

Many people go through life satisfied with status quo, stomping ants, handling the routine, not reaching their God-given potential. Others make Hippos fly, reaching their potential, accomplishing something major. Which type of person do you want to be? The two … Continue reading

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Posted in Team Building | Tagged , , , | 1 Comment

Customer Service Training: The Ritz Carlton Way

Customer service seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer service jobs are beneath them and of little importance. Secondly, many organizations have eliminated the human element, replacing it with a lower-cost, impersonal … Continue reading

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Posted in Customer Service | Tagged , , , | 10 Comments

Daily Cartoons

For those of you needing a little laugh, we invite you to visit the Daily Cartoon page on our website. The cartoons are provided by Ted Goff and Scott Adams. Daily cartoon page   

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Employee Benefits as an Element of Job Satisfaction

Benefits as an Element of Job Satisfaction In 2009 and 2010, 60% of respondents cited benefits as a very important factor when ranking elements that contribute to their job satisfaction, according to the SHRM 2011 Employee Job Satisfaction Research Report. … Continue reading

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Posted in Human Resource Management, Job Satisfaction, Surveys and Statistics | Tagged | 1 Comment

New Friends with AltadisUSA

At a recent speaking event in San Antonio I met some outstanding folks who attended my workshop and showed me some outstanding Texan hospitality.  Pictured: Dave Gentry, Buster Cage, and Art Velize.  Altadisusa.com

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Benefits a Top Factor for Employee Happiness

An analysis of employee reviews for more than 250,000 large U.S. organizations reveals that a comprehensive benefit mix, opportunities for career advancement and work/life accommodation are top factors in workers’ happiness, outpacing even salary. The 2011 analysis was conducted by … Continue reading

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Texas Petroleum Marketers & Convenience Store Association

It was an honor to be one of the keynote speakers for the 2012 Texas Food & Fuel Expo this month in San Antonio.  Doug DuBois, Jr. is the TPCA Director of Member Services and Governmental Affairs and education coordinator … Continue reading

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