Services Provided by Chart Your Course International
Studies show the actions of the leader are the most important factor in guiding and sustaining your organization. Leaders create the environment that drives profits, sets performance expectations that encourages and maintains a high level of job satisfaction and financial success.
- Executive Coaching
- Mentoring & Succession Management Programs
- Corporate Retreats
- Management Team Building
- Management Training
- 360 Degree Feedback
Customer Service and Market Focus
Whether you are a small company or a large corporation, success depends on your ability to determine the requirements, needs and expectations of your clients and customers. Our services and training programs will help you exceed customer expectations, build loyalty and deliver a seamless system of exceptional service keeping you profitable and ahead of the competition.
- Creating a Customer Service Culture
- Customer Satisfaction Surveys
- Customer Service Training Programs
Strategic Planning & Organizational Transformation
Businesses must focus on a continuous improvement process rather than a series of quick fix, short term and a fire fighting type mentality. Success depends on keeping your organization heading in the right direction. We can help you develop strategic direction, deploy goals, action plans, objectives and adapt to changing trends in markets.
- Change Management Development
- Creating High Performance Organizations
- Goal Planning
- Organizational Performance Assessments
- Business Strategy Formulation
- Advanced Facilitation
Talent Management & Employee Engagement
The backbone of any organization are the people and the talents they bring to the job. We can help you design employee engagement strategies to motivate, manage, retain and develop your workforce to its full potential in alignment with your organization’s mission, values, strategy and action plans.
- Talent Management Strategy
- Employee Engagement
- Employee Retention
- Employee Suggestion Programs
- Reward and Recognition Strategies
Employee Selection and Hiring Solutions
The worst mistake employers make is selecting or promoting the WRONG person. We provide you the ability to identify and hire top performers each and every time — those that will perform in the top 20%. An effective selection and hiring process includes more than a resume and a job interview.