Tag Archives: good customer service techniques

Great Customer Service is Not Grumpy, Grouchy or Gross

Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy.  The logic behind customer retention management (CRM) is simple — It costs far less money to keep customers happy than … Continue reading

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Customer Service Techniques and Strategy that Drives Outstanding Customer Service

BUILD CUSTOMER LOYALTY AND MAKE MORE MONEY Most businesses spend more time and energy trying to find new customers instead of retaining those they have. The logic behind customer retention is simple–It costs far less money to keep customers happy … Continue reading

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