Tag Archives: customer service

Customer Oriented Selling Adds Value

For the sixth year in a row, the category of sales representative is one of the top two hardest jobs to fill globally, according to Manpower Group’s 2011 Talent Shortage Survey results. Another study shows that only 44 percent of … Continue reading

Share
Posted in Customer Service | Tagged , , , , , , , , | 1 Comment

Seven Steps To Increase Sales and Build Customer Loyalty

Most businesses spend more time and energy trying to find new customers instead of retaining those they have. The logic behind customer retention management (CRM) is simple–It costs far less money to keep customers happy than to spend much more … Continue reading

Share
Posted in Customer Service | Tagged , , , , , , | Leave a comment

Zappos: A Sales Giant Powered by Passionate People

Zappos is a true American success story.  Not only are they a financial powerhouse, but an amazing place to work.  Zappos is an online retailer that sells shoes and other merchandise.  They have ap proximately 1500 employees and are located … Continue reading

Share
Posted in Leadership, Talent Management, Uncategorized | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

Good Customer Service: Beans, Bacon, Bologna, and Beauty Products

BEANS, BACON, BOLOGNA, AND BEAUTY PRODUCTS: America’s Favorite Retailers Have One Thing In Common – Great Customer Service One of the first jobs I held was with K-Mart. Back then K-mart was one of the top retailers in the country. … Continue reading

Share
Posted in Customer Service | Tagged , | Leave a comment