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Tag Archives: customer service
Customer Oriented Selling Adds Value
For the sixth year in a row, the category of sales representative is one of the top two hardest jobs to fill globally, according to Manpower Group’s 2011 Talent Shortage Survey results. Another study shows that only 44 percent of … Continue reading
Seven Steps To Increase Sales and Build Customer Loyalty
Most businesses spend more time and energy trying to find new customers instead of retaining those they have. The logic behind customer retention management (CRM) is simple–It costs far less money to keep customers happy than to spend much more … Continue reading
Posted in Customer Service
Tagged Customer loyalty, customer satisfaction surveys, customer service, how to increase sales, increase in sales, increase sales, sales training
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Zappos: A Sales Giant Powered by Passionate People
Zappos is a true American success story. Not only are they a financial powerhouse, but an amazing place to work. Zappos is an online retailer that sells shoes and other merchandise. They have ap proximately 1500 employees and are located … Continue reading
Posted in Leadership, Talent Management, Uncategorized
Tagged customer satisfaction, customer service, employee engagement, employee motivation, employee retention, employee turnover, human resource management, job satisfaction, leadership speaker, leadership training, management skills, managing employee retention, motivational speaker, reward and recognition, shoe sales, team building activities, transformational leadership, zappos
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Good Customer Service: Beans, Bacon, Bologna, and Beauty Products
BEANS, BACON, BOLOGNA, AND BEAUTY PRODUCTS: America’s Favorite Retailers Have One Thing In Common – Great Customer Service One of the first jobs I held was with K-Mart. Back then K-mart was one of the top retailers in the country. … Continue reading
Posted in Customer Service
Tagged customer service, Great customer service
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