Tag Archives: customer service training

Healthcare Customer Service Training

Healthcare With Feelings: Creating the Ultimate Patient Experience Healthcare Customer Service Training for Hospitals, Clinics, Long Term Care Centers and Medical Practice Clinics Delivery Methods: This training program is designed so you can either purchase the training materials, certify one or … Continue reading

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Great Customer Service! How to Create an Exceptional Service Team

DATE May 3, 2012 3:00-4:00 SUMMARY When your customer service team loses their drive, it’s detrimental to productivity, profits and personnel.  Learn how to create an excellent customer service strategy and motivate your service team to provide superior service, inspiring … Continue reading

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Customer Oriented Selling Adds Value

For the sixth year in a row, the category of sales representative is one of the top two hardest jobs to fill globally, according to Manpower Group’s 2011 Talent Shortage Survey results. Another study shows that only 44 percent of … Continue reading

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Great Customer Service is Not Grumpy, Grouchy or Gross

Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy.  The logic behind customer retention management (CRM) is simple — It costs far less money to keep customers happy than … Continue reading

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Customer Service Training: The Ritz Carlton Way

Customer service seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer service jobs are beneath them and of little importance. Secondly, many organizations have eliminated the human element, replacing it with a lower-cost, impersonal … Continue reading

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