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Tag Archives: customer satisfaction
Customer Oriented Selling Adds Value
For the sixth year in a row, the category of sales representative is one of the top two hardest jobs to fill globally, according to Manpower Group’s 2011 Talent Shortage Survey results. Another study shows that only 44 percent of … Continue reading
Great Customer Service is Not Grumpy, Grouchy or Gross
Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy. The logic behind customer retention management (CRM) is simple — It costs far less money to keep customers happy than … Continue reading
Zappos: A Sales Giant Powered by Passionate People
Zappos is a true American success story. Not only are they a financial powerhouse, but an amazing place to work. Zappos is an online retailer that sells shoes and other merchandise. They have ap proximately 1500 employees and are located … Continue reading
Posted in Leadership, Talent Management, Uncategorized
Tagged customer satisfaction, customer service, employee engagement, employee motivation, employee retention, employee turnover, human resource management, job satisfaction, leadership speaker, leadership training, management skills, managing employee retention, motivational speaker, reward and recognition, shoe sales, team building activities, transformational leadership, zappos
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