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Good Morning Greg, I thought I would share with you a revelation in how I perceive world classcustomer service. After years of sharing information with you, I have also read the customerservice training regimens of Disney, Windham Hotels and have … Continue reading →

TELESEMINAR ~DESIGNING AN EMPLOYEE RETENTION STRATEGYFive Steps to Reduce Turnover Thursday, Feb 213:00-4:30 p.m. EST (Atlanta time)90 minutes/$145 per personRegister Online Learn how to create a work environment thatattracts, keeps, and motivates your workforce.Discover why some employees would rather work … Continue reading →

Special reports from Accenture Talent Management/Human Resource Management:Skill or Be Skilled Technology matters. But global battles for business primacy are alwaysfought, won and lost by people. Unfortunately, talent is harder to findthan ever. Should companies be concerned? Yes. Are most … Continue reading →

360 feedback assessments are powerful tools for helping individualsimprove, grow, and develop their interpersonal skills. Our assessmentgathers information from several people about an individual's performanceas seen by his/her boss, self, peers, direct reports, and customers.Traditional performance evaluations are subjective and … Continue reading →

Note: If you got duplicate Email messages it meansyou maybe subscribed to both of my lists. To avoidduplicate messages, just unsubscribe from this one. +++++++++++++++++++++++++HAPPY HOLIDAYS! The staff of Chart Your Course Internationalwishes you the very best during this holidayseason. … Continue reading →

View online and in color:http://www.chartcourse.com/navigator-129-Millennials.html THE MILLENNIALS ARE COMING! In a recent segment on CBS's 60 Minutes entitled"The Millennials Are Coming!" Morley Safercaptured a true concern every company will faceand many are already struggling with: The arrivalof the next generation. … Continue reading →