Category Archives: Customer Service

Great Customer Service! How to Create an Exceptional Service Team

DATE May 3, 2012 3:00-4:00 SUMMARY When your customer service team loses their drive, it’s detrimental to productivity, profits and personnel.  Learn how to create an excellent customer service strategy and motivate your service team to provide superior service, inspiring … Continue reading

Share
Posted in Customer Service | Tagged , | Leave a comment

The Bus Driver Story — One Person Can Transform Your Life

Greg Smith speaks about how a bus driver transformed his experience on a bus ride to the Atlanta airport.  Greg Smith is a keynote speaker and author.  One great employee is better than 100 average employees.  One person can change … Continue reading

Share
Posted in Customer Service, Employee Selection, Leadership, Leadership Speaker | Tagged , , , , , , , , , , | 2 Comments

Customer Oriented Selling Adds Value

For the sixth year in a row, the category of sales representative is one of the top two hardest jobs to fill globally, according to Manpower Group’s 2011 Talent Shortage Survey results. Another study shows that only 44 percent of … Continue reading

Share
Posted in Customer Service | Tagged , , , , , , , , | 1 Comment

Great Customer Service is Not Grumpy, Grouchy or Gross

Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy.  The logic behind customer retention management (CRM) is simple — It costs far less money to keep customers happy than … Continue reading

Share
Posted in Customer Service | Tagged , , , , | 1 Comment

Customer Service Training: The Ritz Carlton Way

Customer service seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer service jobs are beneath them and of little importance. Secondly, many organizations have eliminated the human element, replacing it with a lower-cost, impersonal … Continue reading

Share
Posted in Customer Service | Tagged , , , | 10 Comments

Seven Steps To Increase Sales and Build Customer Loyalty

Most businesses spend more time and energy trying to find new customers instead of retaining those they have. The logic behind customer retention management (CRM) is simple–It costs far less money to keep customers happy than to spend much more … Continue reading

Share
Posted in Customer Service | Tagged , , , , , , | Leave a comment

Good Customer Service: Beans, Bacon, Bologna, and Beauty Products

BEANS, BACON, BOLOGNA, AND BEAUTY PRODUCTS: America’s Favorite Retailers Have One Thing In Common – Great Customer Service One of the first jobs I held was with K-Mart. Back then K-mart was one of the top retailers in the country. … Continue reading

Share
Posted in Customer Service | Tagged , | Leave a comment