Author Archives: jeanyahres

Customer Oriented Selling Adds Value

For the sixth year in a row, the category of sales representative is one of the top two hardest jobs to fill globally, according to Manpower Group’s 2011 Talent Shortage Survey results. Another study shows that only 44 percent of … Continue reading

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Posted in Customer Service | Tagged , , , , , , , , | 1 Comment

Great Customer Service is Not Grumpy, Grouchy or Gross

Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy.  The logic behind customer retention management (CRM) is simple — It costs far less money to keep customers happy than … Continue reading

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Posted in Customer Service | Tagged , , , , | 1 Comment

Greg is Riding a Steer!

Have I lost my mind?  Yes, I am sitting on a Texas Long Horn steer!  Many people have accused me of being full of bull – now you know the truth.  The real story is I was speaking at a … Continue reading

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Posted in Leadership Speaker, Uncategorized | Tagged , , , | Leave a comment

Six Guidelines for Setting Up a Mentoring Program

A mentor is someone who serves as a counselor or guide. Being asked to serve as a mentor is an honor.  It indicates that the company has faith in the person’s abilities and trusts him or her to have a … Continue reading

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Posted in Leadership | 2 Comments

Talent Management Strategies and Statistics

Successful organizations realize talent management and employee engagement is critical in sustaining their leadership and growth in the marketplace. Attracting and retaining top talented employees in today’s labor market should be the highest priority. 60% of surveyed talent leaders are … Continue reading

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Posted in Employee Engagement, Employee Retention, Employee Turnover, Good Places to Work, Human Resource Management, Job Satisfaction | Tagged , , , , , , | 1 Comment

Improve Employee Job Satisfaction and Retain Your Best People

Imagine–you have been working late to finish an important project when one of your best employees walks into your office and tells you she has been offered a better job. This is the same person you handpicked, trained and recently … Continue reading

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Posted in Employee Engagement, Employee Retention, Employee Turnover, Generations at Work, Good Places to Work, Job Satisfaction, Leadership, Leadership Speaker, Talent Management | Tagged , , , , , , , , , , , , , , | 1 Comment

Five Strategies That Drive Employee Engagement and Employee Retention

Greg Smith’s television interview about five things businesses need to do to improve employee retention and job satisfaction. Filmed at the SHRM National conference in San Diego. http://ow.ly/27Jf7           Greg Smith | Lead Navigator | 770-860-9464 | … Continue reading

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Posted in Employee Engagement, Employee Recognition, Employee Retention, Employee Suggestion Programs, Employee Turnover, Good Places to Work, Human Resource Management, Job Satisfaction, Leadership Speaker | Tagged , , , , , , , , , , , | 1 Comment